Being obsessed with customer success means striving not only to deliver a good solution, but also to achieve the ultimate goal or expectation for which the customer acquired it. We often focus more on perfecting the product or service, neglecting what happens from then on with the way the client uses it and gets the most out of it to achieve their objectives. Obsess over What is customer success? May you achieve what you want. That your solution meets (or exceeds) the expectation you generated for the client. In the most basic sense, if any product or service solves a need or satisfies a desire, let it really do so and are not just promises. Learn english with the english course. Lose weight with the fitness program.
What is customer success?
That the farmer obtains greater productivity per hectare with the implementation of the pest control system. May the floral arrangements at the wedding look splendid, placed correctly and on time, with fresh flowers, similar tones and that arouse admiration executive data in those attending. That customer management software improves the results of the sales force. That increases the satisfaction of the end customer thanks to the impeccable delivery compliance of the company in charge of the dispatches. That the businessman obtains from his bank the type of financing that he needs at the time he needs it, in a simple and easy way.
The client also has his part
Obsess over That tenants see a growing flow of visitors thanks to the effective marketing strategies implemented by their shopping center. Customer success is about making and keeping promises to our customers. The client also has his part on the other hand, it is clear that the result does not depend only on you, but also on the collaboration of the client. You can offer Email List the best methodology to learn to play guitar, but if the student does not study, practice or do not allocate enough time, surely the result will not happen. So the question to ask is not, how do you achieve customer success if the customer doesn’t do their part? But, rather, what else could you do to increase the likelihood that the customer will do their part?